My daughter got a webkinz for Christmas. She has since lost the password and username and it is saying that her code has been registered. We have been trying everything to retrieve the information. Any advice on this impossible task?

I searched yahoo and came up with this  Welcome to Webkinz™ - a Ganz website - FAQ: 

I need to change my password and I don’t know my Secret Code – what do I do?
Forgot your password and can't find your Secret Code? Our technical department can help you with this! You can write to us, using the' Contact Us' button on the main www.webkinz.com site. At that time, you will be required to provide us with your Name, Date of Birth, State/Province and Country, Pet kind and Pet Name

Thank you for the info. We will check it out tonight. My daughter is already planning to buy her next two webkinz. It's scary.